Welcome to Deals Outfaria’s FAQ page! We’re here to help you navigate your fashion journey with ease. Below you’ll find answers to our most commonly asked questions about our trendy styles, global delivery, and shopping experience.
About Deals Outfaria
Who is the typical Deals Outfaria customer?
Our fashion-forward community consists of style-conscious individuals who love trendy, affordable pieces from Basic Tops to Embellished dresses. Whether you’re refreshing your wardrobe or shopping for a special occasion, we cater to global fashionistas who appreciate coordinated sets and effortless style.
What’s the style aesthetic of Deals Outfaria?
We specialize in contemporary women’s fashion with a focus on versatile pieces – from bodycon silhouettes to floral dresses and stylish jumpsuits. Our collections balance everyday wear with statement pieces, all designed with quality fabrics and craftsmanship.
Product Questions
Do you offer complete outfit sets?
Absolutely! Our “Sets” category features perfectly coordinated pieces that take the guesswork out of styling. Mix and match from our Bottoms Sets, Rompers, or Jumpsuits for head-to-toe looks.
How can I find my size in your clothing?
Each product page includes detailed size charts. We recommend comparing your measurements with our charts as sizing may vary across styles. When in doubt, our customer service team can help!
Are your jeans true to size?
Our jeans are designed to fit true to size, but we suggest checking the specific product’s fit notes (e.g., skinny, relaxed) and reviews from other fashion lovers.
Shipping & Delivery
Where do you ship from?
All orders are carefully prepared at our Santa Rosa headquarters (3138 Meadow Lane) before beginning their fashion journey to you!
How long does shipping take?
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx after 1-2 day processing
- Free Shipping (Orders $50+): 15-25 business days via EMS after processing
Can I track my order?
Yes! You’ll receive real-time tracking details via email once your fashion finds are on their way. Track your package every step of its stylish journey.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from delivery date for unworn items with tags attached. Simply email our style-obsessed team at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using trackable shipping for your peace of mind.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
This could be due to insufficient funds, incorrect CVV, or your bank’s security measures. Try again or contact your card issuer. You can also try PayPal as an alternative.
Account & Technical
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email. Still stuck? Our tech-savvy team can help!
Why can’t I access my account?
Ensure you’re using the correct email and password combination. If issues persist, clear your browser cache or try a different browser.
How do I update my shipping address?
Address changes must be made before your order ships. Email us immediately at [email protected] with your order number.
Still have questions? Our fashion-obsessed customer service team is always ready to help at [email protected]. Happy styling!
With love and fashion-forward vibes,
The Outfaria Team